Welcome to ORO QUEEN. By accessing or purchasing from our store or website, you agree to the following terms and conditions. Please read them carefully before using our services.

1. General Information

These Terms & Conditions govern all sales, purchases, and use of our website and products. ORO QUEEN reserves the right to modify, update, or revise these terms at any time without prior notice. Continued use of our website constitutes acceptance of any such changes.

2. Product Information

  • All jewellery displayed on our website is described as accurately as possible, including metal type, gemstone details, weight, and dimensions.
  • Due to handcrafted production and natural variations in gemstones, slight differences may occur.
  • Images are for illustrative purposes and may appear slightly different due to lighting or screen settings.

3. Pricing & Payments

  • All prices are listed in [your currency] and include applicable taxes unless stated otherwise.
  • Prices are subject to change without notice.
  • ORO QUEEN accepts payments through credit/debit cards, bank transfers, and secure online payment gateways.
  • Your order will only be processed after full payment confirmation.

4. Orders & Availability

  • All orders are subject to product availability and confirmation.
  • In the event that an item is unavailable after placing an order, we will notify you immediately and offer an alternative or full refund.
  • Custom-made or personalized jewellery orders require advance payment and additional production time.

5. Shipping & Delivery

  • We offer nationwide shipping through trusted delivery partners.
  • Delivery times vary depending on location and product type (standard or custom).
  • ORO QUEEN is not liable for delays caused by courier services, customs, or other external factors.
  • Customers must provide accurate shipping details. We are not responsible for undelivered items due to incorrect addresses.

6. Returns & Exchanges

  • Returns or exchanges are accepted within 7 days of delivery, provided the jewellery is unused, undamaged, and in original packaging with the invoice.
  • Custom-made, engraved, or altered items cannot be returned or refunded.
  • Refunds will be processed after quality inspection and may take up to 7–10 business days.
  • Shipping and service charges are non-refundable.

7. Repairs & Maintenance

We offer professional cleaning, polishing, resizing, and repair services for all ORO QUEEN jewellery. Costs may apply depending on the nature of service or warranty coverage.

8. Authenticity & Certification

All jewellery sold by ORO QUEEN comes with an authenticity certificate verifying the metal purity and gemstone quality. Counterfeiting or tampering with our certification will void the warranty and legal rights.

9. Intellectual Property

All content on the ORO QUEEN website — including images, text, logos, and designs — is the property of ORO QUEEN and protected under copyright law. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Privacy & Data Protection

We respect your privacy. Customer data is collected solely for order processing, account management, and personalized shopping experiences. Your information will never be sold or shared with third parties without consent.
Please refer to our Privacy Policy for more details.

11. Liability

ORO QUEEN shall not be held responsible for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
Our maximum liability is limited to the purchase value of the item.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of [your country], and any disputes shall be resolved in the courts of [your jurisdiction].

13. Contact Us

For any questions or concerns regarding these Terms & Conditions, please contact:
📞 Phone: [Your Phone Number]
📧 Email: [Your Email Address]
🏬 Store Address: [Your Physical Address]